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Substitution Policy

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Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value.

However, product substitution is very unlikely since the vast majority of our orders are produced at our own production facility. For the year 2013, our substitution rate was 1.5%.

The following rules for substitution will apply:

•    Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

•    One-of-a-Kind Flower Arrangements (such as all roses, or all lilies): We will make every effort to match the flower type, but may substitute with another colour or substitute with a bouquet of equal or greater value.

•    Plants: For green and blooming plants, similar plants may be substituted of equal or greater value.

•    One-of-a-Kind Plants (such as orchids): We will make every attempt to match the plant type, but may substitute with another colour.

•   Gourmet Gifts & Specialty Items (including, but not limited to, Fruit and Gift Baskets, Cookies, Cakes, Chocolates, Teddy Bears, Balloons, and Vases): These items may be substituted with another specialty item of equal or greater value and of similar theme and category. Images of gift baskets represent number of product included, type, colour and shape of basket and actual product variety will vary.