topLiveChatImg
1 888-912-5666
For deliveries outside of Canada au AU    line    uk UK    line    us US contact us
Mini CartCart is Empty  Checkout
Click
frenchImg
French

banner

Delivery Policy

Print E-mail

 

There are four (4) delivery options:

1. Regular Delivery (Next Day) $14.99
Orders will be delivered between 9 a.m. and 7 p.m. for residential addresses, and between 9 a.m. and 5 p.m. for business addresses on the delivery day you specify.

2. Same Day Delivery $19.98

Our production facilities provide Same Day delivery to Greater Toronto, Ottawa, Greater Montreal, Calgary, Edmonton, Winnipeg, Halifax and Greater Vancouver. Overnight courier (next business day) will be used for delivery outside of these areas. Saturday delivery is only available within Same Day delivery zones.

In the Same Day delivery areas, delivery is available by 5 p.m. to business addresses and by 7 p.m. to residential addresses if you place your order before 1 p.m. local time the same day or earlier.

PLEASE NOTE - ORDERS PLACED AFTER 4:00PM LOCAL DELIVERY TIME THAT REQUEST NEXT DAY DELIVERY WILL BE CHARGED A $4.99 DELIVERY SURCHARGE. DURING HOLIDAYS (VALENTINES AND MOTHER'S DAY) DELIVERY MAY OCCUR AFTER 7:00PM. WE CANNOT GUARANTEE SPECIFIC DELIVERY TIMES DURING PEAK HOLIDAYS.

3. Morning Delivery $18.98
Orders will be delivered by 12 p.m. (noon) on the day you specify. Morning delivery orders must be placed by 4 p.m. on the day before requested delivery.
If the order does not arrive by noon, the customer will be refunded the difference between morning and regular delivery.

4. Evening Delivery $16.99
Orders will be delivered between 6 p.m. and 9 p.m. on the day you specify.  

   

No Recipient/ Wrong Address

Please provide us with instructions on how to act if no one is available to receive your gift (such as leave with a neighbor, leave in a designated area).

If no person is present to accept the flowers at the location specified,our driver will act in his or her discretion based on weather conditions, safety, security, etc.

If the wrong address was supplied by the customer, an additional fee for re-delivery may apply based on individual circumstance.

Please check your delivery information carefully at time of order.

Please note: 

We are not responsible for late deliveries caused by acts of God (weather conditions, storms, hurricanes, earthquakes, etc.) and no refunds will be issued for these reasons.

We do not deliver on Sunday (Valentine's Day and Mother's Day are an exception) or statutory holidays (New Years, Easter, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas and Boxing Day).

Same day and holiday surcharges may apply. Please go through checkout to see all available delivery options on high volume occasions.

 

 

 
scroll_to_top