No Recipient/ Wrong Address
Please provide us with instructions at point of sale of what to do if no one is available to receive your gift (such as leave with a neighbor, leave in a designated area).
If no person is present to accept the order at the location specified,our driver will act in his or her discretion based on weather conditions, safety, security, etc. There will be a re-delivery fee of $14.99 under these circumstances.
Please note, our couriers do not call prior to delivery. Please ensure the recipient is home to receive items. There will be a re-delivery fee of $14.99 under these circumstances.
If an incorrect or incomplete address was provided by the customer, a fee up to the entire cost of the order (including delivery) will apply.
Please check your delivery information carefully at time of order.
We are not responsible for late deliveries caused by Acts of God, including but not limited to: adverse weather conditions like storms, hurricanes or earthquakes, and no refunds will be issued for these reasons.
We do not offer Sunday delivery outside of our Same Day Delivery zones (Valentine's Day and Mother's Day are an exception). We do not offer delivery on statutory holidays (New Years, Easter, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, Christmas, Boxing Day and St. Jean Baptiste Day).
Same Day and holiday surcharges will apply. Please go through checkout to see all available delivery options on high volume occasions.
Bloomex is not responsible for orders left at door being stolen.
Bloomex is not responsible for delays caused by third party couriers such as Purolator, Fedex, Dicom, and Canada Post.
Bloomex now offers CONTACT-FREE DELIVERY - please specify any specific delivery instructions in the "Instructions and Comments" box at checkout
In a continued effort to offer and maintain our "Best in Industry" pricing we have been forced to introduce a $1.99 "Surcharge" - this fee is used to offset rising costs of product, handling and delivery.