Substitution Policy

Due to our order volume fluctuation, we reserve the right to substitute with similar product of equal or greater value.

However, product substitution is very unlikely since the vast majority of our orders are produced at our own production facility. Our substitution rate last year was 1.5%.

The following rules for substitution will apply:

•    Flowers: In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.

•    One-of-a-Kind Flower Arrangements (such as all roses, or all lilies): We will make every effort to match the flower type, but may substitute with another colour or substitute with a bouquet of equal or greater value.

•    Plants: For green and blooming plants, similar plants, or a bouquet of flowers of equal or greater value may be substituted. PLEASE NOTE: In temperatures below freezing all plants will be substituted with a Gourmet Gift Basket of greater value.

•    One-of-a-Kind Plants (such as orchids): We will make every attempt to match the plant type, but may substitute with another colour. PLEASE NOTE: In temperatures below freezing all "One-of-a-Kind" plants will be substituted with a Gourmet Gift Basket of greater value.

•   Gourmet Gifts & Specialty Items (including, but not limited to, Fruit and Gift Baskets, Cookies, Cakes, Chocolates, Teddy Bears, Balloons, and Vases): These items may be substituted with another specialty item of equal or greater value and of similar theme and category. PLEASE NOTE: Images of gift baskets represent number of product included, type, colour and shape of basket - actual product variety will vary.

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