Placing your order means you understand and agree to all Bloomex Policies, Terms and Conditions.

Website Terms of Use

Use of the website is subject to specified terms, including liability, software, trademarks, online conduct and service parameters. 

Click to read detailed information about Terms of Use

Order and Return Policies

These policies oversee the following: 

• Incomplete order: Orders placed with incomplete delivery information will be held until delivery information has been input. In the event that the delivery date selected is no longer available your order will be moved to the next available delivery date at the time that order was completed. Sorry Incomplete orders cannot be refunded. We can fulfil the order on the next available delivery date or issue a store credit for a future purchase.
• Product issues, including damage, dissatisfaction, wrong item, etc. and how to report to customer service, the acceptable time frame for reporting issues, and what will be done for you. 
• Order placement, changes, and cancellations, and the acceptable time frames and fees for each. 
• US orders for delivery in Canada, including currency and provincial taxes.  

Click to read detailed information about Order and Return Policies 

Delivery Policies

Our company delivery policies oversee the following: 

• Delivery options 
• Late Delivery
• Address error, recipient not home
• Surcharges for holidays and other
• Same Day and Saturday Delivery policies

Click to read detailed information about Delivery Policies

Substitution Policies

Company policy allows for substitution of equal or greater value, in specified situations, with specified outcomes. 

Click to read detailed information about Substitution Policies

Promotion Policies

From time to time, Bloomex may run promotions, offer discounts, coupons or specials, to target new and existing customers, subject to specific terms. 

Click to read detailed information about Promotion Policies

Terms of Service for SMS Communications and Consent for SMS Communication

By providing my phone number to Bloomex, you agree and acknowledge that Bloomex, may send Customer Care and Marketing text messages to your wireless phone number for updates related to floral products and services, delivery notifications, delivery updates, promotions, marketing, discounts, and customer care. No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive Customer Care and Marketing text messages from Bloomex, you may receive text messages related to floral products and services. Below is an example:

Customer Care Example:

Good morning Sarah, This Bloomex. We wanted to give you a courtesy reminder of your scheduled flower delivery tomorrow at 9 EST, please give us a call back at 1-888-912-5666 or reply to this message with any questions or concerns. Reply STOP to opt-out of SMS messaging.

Marketing Example:

Hello Sarah, This Bloomex. We are now offering a 20% discount on all deliveries placed before June 2, 2025! Please visit our website https://bloomex.ca for more details. Reply STOP to opt-out of SMS messaging.

Standard Messaging Disclosures

Message and data rates may apply

Message Frequency:

SMS frequency will be between 5-1000 messages daily company wide. Message frequency may vary depending on the type of communication. You can opt-out at any time by texting “STOP”. Reply “START” to opt in to receive text messages again.
For assistance text “HELP” or visit our Privacy Policy and SMS terms and conditions. For more information please visit our Privacy Policy page and Terms of Use page