Order & Return Policy

The Bloomex Difference

Bloomex is different from your traditional neighbourhood florist. We operate a direct-to-consumer business model. Due to the high volume of orders we process daily and with direct buying from farms, our flowers are as fresh as they can be, arriving in our facilities five days after they have been harvested. Our efficiency and low overhead allow us to sell them for less. The result is fresher flowers at a better price.

We accept orders over the internet and by telephone at our head office in Calgary. Flowers are made by our professionally trained floral designers at our own production facilities, located in major metropolitan areas across Canada. Having our own florists making the designs is how we ensure order accuracy. 

Bloomex wants your product to be delivered on time, in the best condition, every time.

We understand the importance of on-time delivery, fresh flowers, high quality gifts, and the happiness that they bring. We know that each product we deliver is a special message from you to someone you care about. We stand by our products with a 98.7% customer satisfaction rate.

Customer Support Centre

When customer service is required, our goal is to assist you as quickly and efficiently as possible. We have adopted an online customer support system instead of telephone calls, to provide faster response times.

The Bloomex Customer Support Centre can be reached using dedicated Live Chat operators on a 24/7 basis, or by email at wecare@bloomex.ca. Our trained customer care staff will review your information and respond to you as quickly as possible.

Please provide your order number and a photo for any quality issues.

Please refer to the following policies for clear and accurate service:

Our flowers come directly from the growers and are always fresh and beautiful. If you received damaged flowers or other damaged products:

Orders placed outside of Canada:

Orders placed outside of Canada or with an international credit card for delivery to Canada will be charged in USD. Provincial taxes of destination will apply.

* Store Credits cannot be applied towards taxes or delivery fees and are one-time use.

Bulk Order Policy

Bulk Flowers are sent as they arrive, directly from Farms (typically in bud form) and will need to be prepped prior to display. You will need to gently remove any unsightly leaves or petals from your flowers. There is always some preparation required with Bulk flowers. For example Roses need to have thorns and guard petals removed, while Gerbera Daisies and Chrysanthemums typically only need to have 1-2 inches cut off the bottom of each stem.  Please follow instructions on box to provide the longest lasting, most beautiful floral arrangements. 

Large Bulk Flower Orders:

Any Bulk orders with more then three (3) "bundles" of any one specific Bulk Flower item type must be placed with a minimum of two weeks advance notice. We will do our best to fulfil these requests but we cannot guarantee Next Day delivery

Large Bulk Flower Order Cancellation Policy:

Large Bulk Flower orders are pre-ordered from the farm specifically for each order. Due to the perishable nature of flowers, as well as the planning, production, and supply logistics involved, once an order is placed, it cannot be changed or cancelled.

Bulk Flower Substitution:

All efforts will be made to inform you of substitutions, but last-minute changes may occur. In cases of minor substitutions, we'll attempt to contact you through email, call and text message. If no response is received, substitutions may proceed without approval.

Bulk Flowers are unique:

Flower color variation within the same strain of flowers is a natural occurrence and can be influenced by various factors, including genetic variations and environmental conditions. While efforts are made to maintain consistency in color within a specific order, it is important to note that slight variations in color may occur. Therefore, it is advisable to appreciate the inherent beauty of nature's variations and understand that the actual color of flowers may differ slightly from our representations or your expectations.

Bulk Flower Delivery:

We are not responsible for the flower condition if you miss your delivery. It is customer’s responsibility to coordinate with the shipping carrier. We have no control over shipping delays and cannot be held responsible for delivery issues.